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Account Manager

95% Remote and 5% Leeds, UK · Full Time

Customer Service Business Development Account Management Managed Services

Ensuring our customers, new and old, make the most of our service and their systems.

Who are xTEN?

We're an Azure Cloud Solution Partner (CSP), Managed Service Provider (MSP) and Microsoft Gold Partner for Cloud and Data Platform, specialising in high-performance systems and databases. We have a proven track record of building and supporting complex systems with a strong focus on improvements. We don't chase partner incentives, only efficiencies and performance gains for our customers.

I’m interested, what’s the role?

You’ll be the main point of contact for xTEN’s clients, working closely with the technical teams to provide excellent service and form great relationships. This is an exciting opportunity for any self-starters as you’ll shape your own role and establish new ways of working.

Responsibilities include...

Key customer contact. You’ll get to know clients’ needs inside out, working closely with their teams and ours to understand how they work. You’ll build close relationships with both teams, understanding their challenges and handling any bumps along the way.

Project coordinator. As the main contact, you will need to understand our projects so you can update clients on progress, manage expectations and maintain relationships. You’ll keep an eye on deadlines and work with the team to ensure they’re met.

Opportunity spotter. You’ll find ways for xTEN to take on new projects or enhance existing work with existing customers by understanding their needs.

Contract keeper. You’ll work closely with the Business Owner to maintain contracts, making sure they’re kept up to date and manage any changes necessary. You’ll help establish the scope of work and terms for new customers.

Process improver. You’ll collaborate with the team to improve customer services and project visibility.

Who are you looking for?

Self-motivated. As you’ll be working independently, it’s crucial you can generate your own work and push yourself to meet deadlines and achieve goals.

Quick learner. You don’t need to be technical for this role, but you’ll need to grasp basic technical concepts in order to understand projects.

Organised. You’ll be keeping on top of customer deadlines, so you need to make sure you’re getting updates in good time so projects don’t overrun.

Great with people. You’ll be a natural relationship builder and diplomat.

You thrive with autonomy and the freedom to get stuff done properly. Make sure that this is you. Our software and processes keep us honest, but we don’t have anyone dishing out work and chasing. The only one giving you some stick will be TED.

Sounds great, what's the package?

We're more interested in what you've seen and done rather than how many times you've turned up to work, so think about where you are based on your experience and skills, then let us know when you apply.

£25,000 - £50,000

Training budget (conferences, certifications etc.).

25 days holiday, plus bank holidays.

Flexible and remote working.

You’ll become an expert in the tools you use. We believe that using fewer technologies properly is better than using many technologies inefficiently. We’re not fans of the “use everything, deliver nothing” approach.

You won’t be expected to run a team because there won’t be loads of people. We’re lean, and we aim to stay that way. Therefore, juniors and seniors alike get involved in whatever’s needed and speak directly with our wonderful customers.

We have a unique environment for learning with a team of keen learners and natural mentors. Training is made up of 70% work experience, 20% self-learning and 10% training, which comes from internal knowledge sharing and your training budget.

Need help?

Not sure exactly what we’re looking for or just want clarification? We’d be happy to chat with you and clear things up for you. Anytime!

Direct Applicants Only

0113 347 0655

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