Our Process
The xTEN Difference

Before we do anything, we take the time to understand your goals and current and future challenges. We carry out powerful, in-depth reviews to gives us focused, valuable feedback. We use a mix of our own and industry-leading tools to assess your current data, infrastructure and operational practices. Our checks go far beyond traditional scripts to give us extraordinary visibility over your estate. Our bespoke in-house tools are created by our own experts and are designed to identify all potential issues – event those you didn’t know existed. Once this phase is completed, we present a detailed report with clear recommendations for improvements. At this stage we can answer any questions and discuss next steps.

Building on our Discovery phase, we help design the systems and solutions that will work for you now, and in the future. This is a fast-moving and dynamic environment, and it can be overwhelming to keep on top of all the recommendations. Best practices aren’t always the right ones for your business. Cost-efficiency is at the heart of what we do. We are passionate about helping you get more from what you have and maximising return on your investment. We take an agnostic approach to technology, so anything we recommend will be based on our experience, not sales targets. We work as your trusted partner, giving you advice on how to get more from your systems, or delivering projects alongside your in-house team. Our designs are always pragmatic, proactive and packed with straight-talking, no-nonsense advice and meticulously planned and costed proposals.

We work closely with your team to implement all our recommendations and set up the systems your need to drive performance, future-proof your business and ensure complete security. We deliver everything within an agreed timeframe, and in such a way that keeps any impact on your productivity to a minimum. Meticulous planning, careful research and insight into the most innovative, business-critical systems drive swift and highly efficient interventions and establish new cultures and behaviours.

As efficiency obsessives, we help you get more from your cloud estate and databases. Once commissioned, we continually search for ways to improve performance and tune settings. We help you get more from existing systems while maximising the impact of innovation. By drastically reducing your response times, and boosting performance, you can rely on us to provide optimum systems at all times.

Our management takes the form of a proactive detailed highly attentive service. Rather than respond to incidents and issues, we predict, prevent and protect your business performance and productivity objectives at all times. Regardless of complexity, our obsessive, innovative, detailed approach and experienced team of engineers make sure you can spend less time managing your infrastructure and more time focusing on what you do best. As Microsoft Gold Partners and Microsoft Cloud Solution Providers we provide a comprehensive service, from billing support to security management. Our team of engineers and architects not only support your day-to-day operations, but constantly look for ways to improve them.

We will create a managed service and cloud provider that ensures complete security, optimum performance and continual innovation for our clients. We design, install, optimise and manage flexible, responsive, robustly future-proof systems that minimise downtime, and maximise performance.